Refund Policy
Our commitment to your complete satisfaction with every Sreesecure security solution purchase.
Effective: July 31, 2026
Welcome to Sreesecure Design Solutions Pvt. Ltd.
At Sreesecure Design Solutions Pvt. Ltd., as India's most trusted force in total security, we are committed to ensuring your complete satisfaction with our electronic, cyber, and manpower security solutions. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of security products purchased through our platform.
1. General Return Policy
We offer a customer-friendly return policy for most of our electronic, cyber, and manpower security solutions. However, due to the nature of security products, certain restrictions apply to ensure the integrity and safety of our comprehensive security systems.
Return Window: 7 days from date of delivery
For most products, you have 7 days from the date of delivery to initiate a return.
2. Eligible Products for Return
The following security solutions are eligible for return under our standard policy:
Next-Generation Electronic Surveillance
IP cameras, CCTV cameras, dome cameras, bullet cameras
DVR/NVR Systems
Digital video recorders, network video recorders
Access Control Systems
Card readers, biometric devices, keypads
Alarm Systems
Motion sensors, door/window sensors, control panels
Network Equipment
Switches, routers, cables, connectors
Storage Devices
Hard drives, memory cards, USB devices
AI-Led Cybersecurity Solutions
Digital protection and monitoring systems
3. Non-Returnable Products
Due to security, hygiene, and technical reasons, the following security solutions cannot be returned:
- Software Licenses: Once activated, security software licenses are non-refundable
- Custom Security Installations: Security systems installed or configured specifically for your location
- Used or Damaged Items: Security products showing signs of use, damage, or tampering
- Consumables: Batteries, tapes, cleaning supplies
- Downloadable Content: Digital manuals, firmware, or security software downloads
- Gift Cards: Prepaid cards and vouchers
- Clearance Items: Security products marked as final sale or clearance
- Highly Trained Manpower Services: Security personnel services once deployed
4. Return Conditions
To be eligible for a return, security products must meet the following conditions:
Original Packaging
Security product must be in its original, undamaged packaging
Unused Condition
Security product must be unused and in the same condition as received
Complete Contents
All original accessories, manuals, and security components must be included
No Tampering
Security product must not show signs of installation, modification, or tampering
Security Seals
Any security seals or tamper-evident packaging must be intact
Return Authorization
Must have valid return authorization from our security support team
Security Verification
All security products undergo verification before return processing
5. Return Process
Follow these steps to initiate a return:
Step-by-Step Return Process:
- 1
Contact Security Support: Call +91 9900097078 or email office@sreesecure.com within 7 days of delivery
- 2
Provide Order Details: Share your order number, security product details, and reason for return
- 3
Get Return Authorization: Our security team will provide a Return Authorization Number (RAN)
- 4
Package Securely: Pack the security product in its original packaging with all accessories
- 5
Ship Back: Send the package to our designated return address
- 6
Track Return: Use the provided tracking number to monitor your return
6. Return Shipping
Shipping costs for security product returns are handled as follows:
Defective Security Products
We cover return shipping costs for defective security items
Customer Preference Returns
Customer is responsible for return shipping costs
Wrong Security Product Shipped
We cover return shipping if we shipped the wrong security item
Damaged in Transit
We cover return shipping for security items damaged during delivery
Security System Returns
Special handling for large security system returns
We recommend using a trackable shipping method and purchasing shipping insurance for valuable security equipment.
7. Refund Processing
Once we receive and inspect your returned security product, we will process your refund:
Refund Timeline: 7-14 business days
Refunds are typically processed within 7-14 business days after we receive your return.
7.1 Refund Methods
- Original Payment Method: Refunds are processed to the original payment method used
- Credit/Debit Cards: 5-10 business days for processing
- Digital Wallets: 2-5 business days for processing
- Net Banking: 3-7 business days for processing
- UPI Payments: 1-3 business days for processing
7.2 Refund Amount
- Full Refund: Security product price for eligible returns
- Partial Refund: May apply if security product is not in original condition
- Shipping Costs: Original shipping costs are not refunded unless due to our error
- Restocking Fee: 10% restocking fee may apply to certain high-value security systems
8. Exchange Policy
We offer exchanges for security products that are defective or if you received the wrong item:
Defective Security Products
Free exchange for security products with manufacturing defects
Wrong Security Item
Free exchange if we shipped the incorrect security product
Security System Upgrades
Available for certain security systems with price difference adjustment
Exchange Timeline
Same processing time as returns (7-14 business days)
Security Verification
All exchanged security products undergo verification
9. Warranty Claims
For security products under warranty, different procedures apply:
Warranty Period
Most security products have 1-year manufacturer warranty
Warranty Service
Defective security products may be repaired or replaced
Warranty Claims
Contact our security technical support team for warranty issues
Extended Warranty
Additional warranty coverage available for purchase
Security System Warranty
Comprehensive warranty for complete security systems
24/7 Support
Round-the-clock support for warranty claims
10. Special Circumstances
10.1 Bulk Security Orders
For orders of 10 or more security items, special return terms may apply. Contact our security sales team for bulk order return policies.
10.2 Business Security Customers
Business customers with established security accounts may have different return terms. Please refer to your business security agreement.
10.3 Force Majeure
In cases of natural disasters, government actions, or other force majeure events, security product return timelines may be extended.
11. Return Address
Return Address:
Sreesecure Design Solutions Pvt. Ltd.
Returns Department
Survey no 111/2 Investment layout 3rd cross road near muneeswaran temple
Tech city layout, neeladiri nagar
Electronic city phase 1, Bangalore 560100
India
Note: Please include your Return Authorization Number (RAN) on the outside of the package.
12. Contact Information
For questions about security product returns, refunds, or exchanges, please contact our security support team:
Security Support
+91 9900097078Business Hours
Mon - Fri, 9 AM - 6 PM IST Sat, 10 AM - 4 PM IST
13. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our security services after changes constitutes acceptance of the updated policy.
Important: This Refund Policy is part of our Terms and Conditions. By making a security solution purchase, you agree to be bound by these terms. For complete terms, please review our Terms and Conditions and Privacy Policy. As India's most trusted force in total security, Sreesecure Design Solutions Pvt. Ltd. is committed to protecting what matters most — your security and satisfaction.
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