Shipping & Delivery Policy
Our delivery procedures, shipping options, and delivery timelines for Sreesecure security products and solutions.
Effective: July 31, 2026
Welcome to Sreesecure Design Solutions Pvt. Ltd.
At Sreesecure Design Solutions Pvt. Ltd., as India's most trusted force in total security, we understand the importance of timely and secure delivery of your electronic, cyber, and manpower security solutions. This Shipping & Delivery Policy outlines our delivery procedures, shipping options, and delivery timelines for security products purchased through our platform.
1. Shipping Coverage
As India's most trusted force in total security, we currently provide shipping services to the following locations:
All Major Cities
Bangalore, Mumbai, Delhi, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad
Tier 2 Cities
Jaipur, Lucknow, Chandigarh, Indore, Bhopal, Nagpur, Coimbatore
Remote Areas
Subject to courier service availability and additional charges
International Shipping
Currently not available
Security Service Areas
Comprehensive coverage for security system installations
2. Shipping Options
Standard Delivery
- • 3-5 business days
- • Free for orders above ₹2,000
- • ₹150 for orders below ₹2,000
- • Regular courier service
Express Delivery
- • 1-2 business days
- • ₹300 additional charge
- • Priority handling
- • SMS/Email tracking updates
3. Delivery Timeline
Our delivery timeline depends on various factors:
Processing Time
- In-Stock Security Items: 24-48 hours processing time
- Pre-Order Security Items: 3-7 business days processing
- Custom Security Installations: 5-10 business days processing
- Bulk Security Orders: 3-5 business days processing
- AI-Led Cybersecurity Solutions: 2-5 business days processing
Delivery Time by Location
Metro Cities
1-3 business days
Tier 2 Cities
3-5 business days
Tier 3 Cities
5-7 business days
Remote Areas
7-10 business days
4. Order Processing
Here's what happens after you place an order for security solutions:
Order Confirmation
You'll receive an email confirmation with order details and tracking information.
Payment Processing
Payment is processed securely through Razorpay. Orders are confirmed once payment is successful.
Security Order Processing
Your security solution is picked, packed, and prepared for shipping by our security warehouse team.
Shipping
Package is handed over to our courier partner and tracking information is updated.
Security Delivery
Security package is delivered to your doorstep with proper verification and signature collection.
5. Tracking Your Order
Stay updated on your security order status through multiple channels:
Email Updates
Receive status updates at each stage of security product delivery
SMS Notifications
Get real-time updates via SMS
Order Tracking
Track your security order on our website using order number
Courier Tracking
Use tracking number provided in confirmation email
Security Support
Call our security support team for order status
6. Delivery Verification
For security and quality assurance, we follow strict delivery verification procedures for security products:
Photo ID Verification
Delivery person may request photo ID for verification
OTP Verification
One-time password sent to your registered mobile number
Signature Collection
Digital or physical signature required upon delivery
Security Package Inspection
Customers are encouraged to inspect security packages before accepting
Damage Reporting
Report any visible damage immediately to delivery person
Security Verification
Additional verification for high-value security systems
7. Failed Deliveries
If security product delivery cannot be completed, the following procedures apply:
- First Attempt: Courier will attempt delivery during business hours
- Second Attempt: Free second delivery attempt on next business day
- Third Attempt: Additional ₹100 charge for third attempt
- Return to Sender: Security package returned if delivery fails after 3 attempts
- Refund Processing: Full refund minus shipping charges for returned security packages
- Security Coordination: Direct coordination for high-value security system deliveries
8. Special Handling
8.1 Fragile Security Items
Next-generation electronic surveillance cameras and delicate security equipment receive special handling:
- Extra protective packaging for security equipment
- Fragile security item labeling
- Careful handling instructions for surveillance systems
- Insurance coverage included for all security products
- Special handling for AI-led cybersecurity solutions
8.2 High-Value Security Systems
Premium security systems and high-value security equipment:
- Signature required upon delivery
- Additional insurance coverage for security systems
- Priority handling and tracking for security equipment
- Direct customer contact for security delivery coordination
- Professional security team coordination for complex installations
9. Installation Services
For customers requiring professional security system installation:
Security Installation Scheduling
Our security team will contact you within 24 hours to schedule installation
Security Site Survey
Free site survey for complex security installations
Installation Timeline
2-5 business days after security product delivery
Security Warranty
1-year warranty on security installation work
Security Support
Post-installation security support and training provided
Highly Trained Manpower
Professional security personnel for installation
10. Shipping Charges
| Option / Condition | Rate |
|---|---|
| Orders above ₹2,000 | FREE |
| Orders below ₹2,000 | ₹150 |
| Express Delivery | +₹300 |
| Same Day Delivery | +₹500 |
| Remote Area Surcharge | +₹200 |
11. Delivery Exceptions
Delivery may be delayed due to circumstances beyond our control:
- Weather Conditions: Heavy rains, floods, or extreme weather
- Natural Disasters: Earthquakes, cyclones, or other natural events
- Government Actions: Curfews, lockdowns, or restrictions
- Courier Strikes: Industrial actions affecting delivery services
- Technical Issues: System outages or technical problems
12. Contact Information
For security product shipping and delivery inquiries, please contact our security support team:
Security Shipping Support
+91 9900097078Business Hours
Mon - Fri, 9 AM - 6 PM IST Sat, 10 AM - 4 PM IST
13. Policy Updates
We reserve the right to modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our security services after changes constitutes acceptance of the updated policy.
Note: This Shipping & Delivery Policy is part of our Terms and Conditions. By placing a security solution order, you agree to be bound by these shipping terms. For complete terms, please review our Terms and Conditions and Privacy Policy. As India's most trusted force in total security, Sreesecure Design Solutions Pvt. Ltd. is committed to protecting what matters most — your security and timely delivery.
← Back to Home